Support
Questions, feedback or something not working? We're here to help.
Contact us
Email us at support@lemuna.app. We usually reply within one business day.
To help us help you faster, tell us which phone you use and what you were doing when the problem happened.
Common questions
How do I manage or cancel my subscription?
Subscriptions are handled by Apple or Google. On iPhone, go to Settings, tap your name, then Subscriptions. On Android, open the Google Play Store, tap your profile, then Payments and subscriptions. Cancel at least 24 hours before your renewal date to avoid being charged for the next period.
How do I get a refund?
Refunds are handled by Apple or Google. On iPhone, request one at reportaproblem.apple.com. On Android, request one through Google Play.
I'm not getting notifications.
Make sure notifications are allowed for Lemuna in your phone's settings, then check which ones are on in Lemuna under Settings, Notifications.
How does cycle sharing work?
It's optional and off by default. Cycle information is only ever shared by the person it belongs to, through an invite they accept. They can stop sharing at any time.
Is my information private?
Sensitive information is encrypted, and your information is never used to train AI. See our Privacy Statement for details.
How do I delete my account?
In the app, go to Settings, then Account, then Delete account. You can also request it here.
Lemuna is not a medical or therapy service. If you're in crisis or need medical help, contact your local emergency services.